Returns + Exchanges
If you are not completely satisfied with your where Mountains Meet online purchase, you may send it back to us for an exchange or a refund.
-Returns shall be accepted if postmarked within 14 days of date received.
-Prior to sending your return, please email firstname.lastname@example.org to receive an RA number and initiate your return.
-Sale merchandise is Final Sale. No exchanges or returns on Final Sale items will be accepted.
-Special Orders are Final Sale. No exchanges or returns on Special Orders will be accepted.
-All merchandise must be returned unworn, unwashed and with hang tags intact. We have the right to deny a return or credit if the merchandise does not meet our return policy requirements.
-All shipping costs are incurred at the expense of the customer.
-We do not refund original or return shipping costs.
-Exchanges/Refunds are processed within 7 days after we receive the merchandise.
You will receive a confirmation by email when your exchange/credit has been processed.
-We are unable to refund any import tax/duty (apart from NY State sales tax) that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US.